Frequently Asked Questions

Have you a question

So what’s this thing they call design?

Let us take the hassle out of designing your artwork! Whatever you want to print, whether it’s a booklet, a brochure, posters, flyers or business cards, your design will need to be supplied to printers in a digital format that they can work with. You can get a skilled graphic designer to produce your work for you and supply it to us for printing or you can let our design team loose on your ideas.

Always remember good design works, bad design can damage your business. Just think – people will judge you on the look and feel of your printing, fact.

What is the turnaround time?

Turnaround begins when we receive design approval if we are the designers of your job. It is also calculated from the time you place your order if you supply your design to us in digital format. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. Printing.ie assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Can I get a VAT invoice?

A VAT invoice will be emailed to you once your order has been printed. This is also your receipt. If you would like a copy invoice at any time, please email accounts@splash.ie

What file formats do we accept?

We absolutely love getting PDF files with all the bleeds and crop marks (technical bits and pieces). In every product on your website just below the main image there are buttons called ‘Templates’, ‘Design guidelines’ and ‘Uploading files’. These sections will tell you everything you need to know about sending us files.

Fonts in my logo!

Please ensure that all Logos sent to us have all the fonts outlined. In Adobe Illustrator® you can do this by selecting all fonts (command + A) go to type menu and choose create outlines. This removes the fonts from the files you send us.

High resolution PDF

A PDF (Portable Document Format) is an open file format created by Adobe Systems, encapsulating a composite description of a document that includes the text, fonts, images, and vector graphics. The advantages of high res PDFs over collected artwork are numerous, there’s only one file to send, it’s a smaller size file, problems with fonts not loading or images going missing are reduced and you will have a better idea of how the job will print as it has a better preview.

Colours look different on screen!

There are two main formats for colour out there in the big bad printing world. RGB and CMYK, they sound scary. RGB is Red, Green, Blue and is used on monitors to display colours. CMYK is Cyan, Magenta, Yellow and Black and is used in design and printing circles. So if you image on monitors it uses a mix of RGB colours to display the thousands of colours you see on screen. In the same way a mix of CMYK colours gives you all the colours you see on printing.

As if that wasn’t bad enough and to add fuel to the fire, colours in your proof will look different on your monitor, our monitor, your printer, our printer. So we calibrate everything on our end and we do our very best to produce colour in our printing that you will be happy with.

I am not satisfied with the quality of my job. Can I get my job reprinted?

Please mail us samples of the work and not the entire order quantity, so we can determine what the problem is. Include your order number, a brief description of the problem and address to Stephen O’Sullivan, Director, Printing.ie, Park Business Centre, Farranfore, County Kerry, V93 K372, Ireland.

If it is a spelling mistake that is noticed after your design has been approved then unfortunately we cannot reprint jobs based on these type of mistakes. In situations like this we take each order on a case by case basis, in most cases we will reprint the job and charge you the cost price to us.

Most common sources of delay in jobs!

In every product on your website just below the main image there are buttons called ‘Templates’, ‘Design guidelines’ and ‘Uploading files’. These sections will tell you everything you need to know about sending us files. Some issues we come across are: Design files with no bleeds or the wrong sized bleeds. 72dpi or other low resolution files (files must be 300dpi!). Wrong sized files. Files with text or other critical design elements placed too close to the cut or trim line. Missing fonts. 98% of the time customers know how to send us their digital designs, “BUT” before you ask or send us your Word® files, we’d like to say ‘No that isn’t a digital design’.

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